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Delivery & Returns

UK Shipping

We offer free standard shipping (2-5 days) on all of our orders.

In addition, we offer Express (24 Hour tracked) UK shipping for an additional cost of £4.99 for orders placed before 1pm, Monday - Friday.

Orders placed after 1pm on Friday are dispatched on Monday.

Orders placed before 1pm on Friday with Express shipping will arrive on Saturday.

International Shipping

We offer free tracked Shipping on all US orders. At present we do not currently offer any other international shipping options outside of the UK and US. Please join our mailing list to be notified when we are able to offer international shipping.

Please note that we are unable to ship to the following states: Hawaii, Alaska, Idaho and Puerto Rico.

Delivery is expected between 10-14 days but could vary depending on customs clearance and other formalities, which are beyond the control of the courier services.

Returns Policy

You can return unopened items in the original packaging within 30 days of your purchase.

Only regular priced items may be refunded. Sale items are non-refundable.

Please send an email to with your full order number to place a return. You will then be asked to send the package back to our U.K. warehouse:

FAO Cellular Goods PLC
Huboo Ref 5441
Unit 4 Vertex Park
Oakwood Drive
Emersons Green
BS16 7LB

Please note, you will be responsible for the cost of shipping. We recommend using a trackable service as lost return items cannot be reimbursed. Refunds are issued to the original form of payment and within 10 business days of receipt of the returned item(s).

We cannot accept returns or exchanges on opened products. Exceptions include defective or damaged products. Please contact us at or use the “chat with us” feature if this is the case.


Support from our team is available via email or chat service between the hours of 9am and 6pm GMT Monday to Friday.
Our team will endeavour to get back to you within two working days.

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